cricxs Privacy Policy

1. Introduction

cricxs ("we", "our") operates a safe and trusted online gaming platform for users in Bangladesh. We take your privacy very seriously and are firmly committed to protecting your personal information.

This privacy policy ("Policy") applies to the cricxs website and all related services. By using cricxs's services, you are considered to have agreed to the terms of this policy. Please read this policy carefully and contact our support team for any questions.

cricxs believes that users should have full control over their own data. That is why we transparently disclose what information is collected about you, why it is collected, and how it is kept secure.

2.1 Information You Provide Directly

cricxs collects the following information for account registration, verification, and service delivery:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Banking and payment details (bKash, Nagad, Rocket, or bank account information)
• Identity document details (national ID card or passport — for KYC verification)
• Address and residential details
• Login credentials (username and encrypted password)

2.2 Automatically Collected Information

When you visit or use the cricxs platform, the following information may be collected automatically:

• IP address and geographic location (at country/region level)
• Browser type and version
• Operating system and device information
• Page visit time, duration, and navigation path
• Referral URL and click-through data
• Gaming activity logs and transaction history

2.3 Information Received from Third Parties

In some cases we may also collect information from third parties, such as identity verification service providers, payment processors (bKash, Nagad, Rocket), and fraud prevention services. This information is used solely to ensure platform security and to meet legal obligations.

3.1 Primary Purposes

cricxs uses the information collected about you for the following purposes:

• Account Management: Completing account registration and login processes and ensuring account security.
• Service Delivery: Keeping gaming services, betting, live casino, and other features active.
• Financial Transactions: Processing deposits and withdrawals, and rejecting deposit requests below ৳200 and withdrawal requests below ৳500.
• Customer Support: Resolving user issues through 24/7 Bengali live chat.
• Security and Fraud Prevention: Detecting and preventing suspicious activity.
• Legal Obligations: Complying with applicable laws and regulations.

3.2 Age Verification

cricxs strictly ensures that only persons aged 21 or above may use the platform. Date of birth and identity document details collected for this purpose are used solely for age verification.

3.3 Marketing Communications

Subject to your consent, we may send you information about cricxs bonus offers, promotional updates, and service-related news. You may opt out of these communications at any time. Contact our support team to opt out.

4.1 Security Measures

cricxs applies industry-standard security measures to protect your personal information:

• SSL Encryption: All data transmissions are encrypted using SSL (Secure Sockets Layer) technology.
• Password Hashing: Your password is never stored in plain text — advanced hashing algorithms are used.
• Firewall Protection: Multi-layer firewalls are active to prevent unauthorized access.
• Regular Security Audits: Regular security assessments are conducted on our systems.
• Limited Access: Only authorized staff may access users' personal information.

4.2 Data Retention Period

We retain your personal information according to the following policy:

• Active account data: For the entire duration that the account remains active.
• After account closure: For the period required to meet legal obligations.
• Transaction history: As required by financial regulatory authorities.
• Log files: For a limited period for security purposes.

Once the required period has passed, personal information is securely deleted or anonymized.

4.3 Response to a Data Breach

If a data breach occurs that could pose a high risk to your rights and freedoms, cricxs will notify affected users as quickly as possible and take the necessary protective measures.

5.1 Data Sharing Policy

cricxs does not sell or rent your personal information to third parties. However, certain information may be shared in the following circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, and banking partners to complete transactions.
• Technology Service Providers: For server hosting, database management, and cybersecurity services.
• Identity Verification Services: To complete the KYC process.
• Game Providers: Necessary gaming activity data is shared with game software partners including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe.
• Legal Authorities: As required by applicable law or court order.

5.2 Third-Party Obligations

All third parties with whom we share information are required to comply with our privacy standards and to use the information received only for the specified purpose. Your information is not shared with any third-party advertisers.

6.1 Use of Cookies

The cricxs website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience.

6.2 Types of Cookies

• Essential Cookies: Essential for maintaining login state and ensuring security. These cannot be disabled.
• Functional Cookies: For remembering your preferences and settings (language selection, display settings, etc.).
• Analytics Cookies: For analyzing and improving website performance.
• Security Cookies: For detecting fraud and protecting your account.

6.3 Cookie Controls

You can manage cookies through your browser settings. However, please note that disabling essential cookies may disrupt some core website functions and you may be unable to log in.

7.1 Your Rights Over Your Information

cricxs respects the following rights you have over your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal retention obligations).
• Right to Restrict Processing: The right to request restriction of data processing in certain circumstances.
• Right to Data Portability: The right to receive your information in a structured, commonly used, and machine-readable format.
• Right to Object: The right to object to the processing of your information for marketing purposes.

7.2 How to Exercise Your Rights

To exercise any of your rights, please contact our support team. We will generally try to respond to your request as quickly as possible after receiving it. We may need to verify your identity to confirm that the request is genuinely being made by you.

8.1 Age Restriction Policy

cricxs strictly prohibits persons under the age of 21 from using the platform. We do not knowingly collect personal information from any minor.

If we learn that a minor has created an account or that we hold their information, we will immediately close that account and delete the collected information.

If you believe that a minor is using or attempting to use our platform, please contact us immediately.

9.1 Updates and Amendments

cricxs may update or amend this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date at the top of the page will be revised.

For significant changes, we will try to send a notification to your registered email address. However, it is your responsibility to review this policy regularly.

If you continue to use the cricxs platform after a policy update, you are considered to have agreed to the terms of the updated policy.

10.1 Privacy-Related Inquiries

If you have any questions about this privacy policy, concerns about your information, or wish to exercise your rights, please contact us. Our customer support team is available 24/7 in Bengali.

10.2 Related Policies

See the links below to read our other policies and terms:

• Terms and Conditions — Complete terms for using the platform.
• Responsible Gaming — Safe and responsible gaming guidelines.
• FAQ — Answers to common questions.
• About Us — Learn more about cricxs.