🛡 cricxs — Safe Gaming

Responsible Gaming — Your Safety is Our Priority

Q: How do I activate self-exclusion on cricxs?

Contact our 24/7 live chat or email support@cricxs.lat to request self-exclusion. Specify your preferred period (3 months, 6 months, 1 year, or 5 years). Our team will apply the exclusion to your account promptly. Once active, it cannot be cancelled before the period ends.

cricxs believes gaming should be a source of enjoyment, not a burden. Use our responsible gaming tools and stay safe.

For players aged 21 and above only

What is Responsible Gaming and Why It Matters

At cricxs, we believe online gaming is a great form of entertainment — but only when enjoyed responsibly. Responsible gaming means knowing your limits, staying within a set budget, and never treating gaming as a source of income.

Online gaming is growing fast in Bangladesh. Thousands of players enjoy cricket betting, slot games, and live casino on our platform every day. But we are committed to putting our users' safety first. That is why cricxs offers multiple responsible gaming tools to help you stay fully in control of your play.

Warning Signs — Watch Out for These

Placing more bets to try to recover money you have lost
Borrowing money from family or friends to fund gaming
Being unable to control or stop your gaming
Gaming causing harm to your work, studies, or relationships
Feeling restless or anxious when not gaming

Our Protection Tools

cricxs offers all of these tools free of charge to keep you safe.

Deposit Limit

Set a maximum deposit amount per day, per week, or per month. Once a limit is set it takes effect immediately and cannot be increased before the predetermined cooling-off period.

Time-Out

Pause your account for 24 hours, 7 days, or 30 days at any time. During this period you cannot place any bets or make deposits. The support team will not reopen your account during this time.

Self-Exclusion

Use the self-exclusion option if you want to stop gaming for an extended period. You can exclude yourself from the platform completely for anywhere from 3 months to 5 years. No promotional emails will be sent during this period.

Betting History Review

When you log in to your account you can view your full betting history along with details of all deposits and withdrawals. This helps you review your spending patterns and make informed decisions.

Reality Check

At set intervals a message will remind you how long you have been playing and what your total winnings or losses are. This helps you stay aware and in control.

24/7 Support

If you are experiencing any issues with gaming, contact our Bengali-language live chat support team. We are here for you seven days a week, twenty-four hours a day.

Age Verification — 21+ Rule

cricxs is fully committed to preventing minors from gaming. Only people aged 21 or older can register and play on our platform.

We verify age when an account is opened, and identity documents must be verified before the first withdrawal. If there is any suspicion that an account belongs to a minor, we suspend it immediately and investigate.

If minors in your household have access to your devices, please use a strong password on your account and make sure you log out.

Parental Controls

We recommend using parental control software on your devices to keep minors in your household away from online gambling. Contact our support team if you have any questions.

How Age Verification Works

Providing Information at Registration

You must enter your correct date of birth when creating an account. Anyone under 21 will not be able to register.

Identity Verification (KYC)

Before your first withdrawal you will need to upload a copy of your national ID card or passport.

Account Approval

Our team reviews your documents. Once verification is complete, your account will be fully active.

Ongoing Monitoring

Our system monitors for suspicious activity and may request re-verification if needed.

Deposit Limits and Self-Exclusion in Detail

Stay in control — these tools are easy to use and take effect straight away.

💳 How Deposit Limits Work

Set your limit from your account settings
Choose a daily, weekly, or monthly cap
Reducing a limit takes effect immediately
Increasing a limit requires a 24-hour wait
The minimum deposit is ৳200 — limits cannot be set below this amount
An email notification will be sent for any change

🚫 How to Activate Self-Exclusion

Submit a request via live chat or by emailing [email protected]
Choose a period of 3 months, 6 months, 1 year, or 5 years
Once active, it cannot be cancelled before the period ends
All promotional communications will be paused during the exclusion
A written request is required to reactivate your account after the period ends
We respect your decision and will not pressure you in any way

Problem Gaming — Get Help

If gaming has gone from entertainment to a problem, seeking help is the brave thing to do. You are not alone — many people have been through this and come out the other side.

If any of the situations below apply to your life, please contact our support team or activate self-exclusion:

You cannot stop gaming

You are placing more bets to try to recover money you have lost

You are hiding your gaming from family or friends

You are using household money for gaming

You cannot focus on work or studies

You feel mentally restless when you cannot game

Reach Out for Help

Live Chat Support

Chat directly with cricxs via Bengali-language live chat. Our trained team will help you set up self-exclusion or apply limits.

Available 24/7

Email Support

Send any responsible gaming request to our email address. We will respond promptly.

[email protected]

Best Practices for Safe Gaming

Follow these simple guidelines and gaming will always stay enjoyable.

✅

Set a Budget

Decide how much you can afford to spend before you start playing. Play only with that amount.

✅

Set Time Limits

Do not play for long stretches without a break. Take regular breaks and spend time with your family.

✅

Treat It as Entertainment

Never think of gaming as a source of income. It is entertainment — enjoy it that way.

✅

Do Not Play Under Stress

Avoid gaming when you are angry, sad, or under stress. Play with a clear and calm mind.

✅

Accept Losses

Winning and losing are both a normal part of gaming. Accept a loss and move on — chasing losses will only lead to losing more.

✅

Take Regular Breaks

Keep the Reality Check feature enabled on your account and take voluntary breaks regularly. Come back refreshed.

Play Responsibly —
Enjoy Safe Gaming on cricxs

Use our protection tools, stick to your budget, and enjoy gaming as entertainment. We are always here for you whenever you need us.

For players aged 21 and above only | Play Responsibly

Questions About Responsible Gaming

Find answers to the most frequently asked questions here.

Contact our 24/7 live chat or email [email protected] to request self-exclusion. Specify your preferred period (3 months, 6 months, 1 year, or 5 years). Our team will apply the exclusion to your account promptly. Once active, it cannot be cancelled before the period ends.

Yes, reducing a deposit limit takes effect immediately. However, increasing a limit requires a mandatory 24-hour waiting period — this is in place for your protection. You can change your limit easily from your account settings.

No. Only people aged 21 or older can register and play on cricxs. Age is verified at registration and identity documents are re-verified before any withdrawal. Accounts found to be in breach of the age limit are closed immediately.

Time-Out is a short-term break — from 24 hours up to 30 days. Once the period ends, your account reactivates automatically. Self-exclusion is a long-term solution — from 3 months up to 5 years — and your account will not reopen at the end of the period without a written request. If gaming has become a serious problem, self-exclusion is the better choice.

Alongside our support team, you can speak with a trusted family member or a mental health professional. In Bangladesh, support for mental health crises is available at government hospitals and private counselling centres. We always wish you well and our team is here to assist whenever you need it.

Go to your account settings and enable Reality Check from the "Responsible Gaming" section. You can set the time interval — for example, every 30 minutes, 1 hour, or 2 hours. At each interval a pop-up will appear on your screen showing your gaming session details.

Have more questions? Visit our full FAQ page or learn about the casino or cricket betting.